Attach the mbst-grab-results.zip from the Desktop to your reply. Once you start it click Advanced > then Gather Logs
Please download MALWAREBYTES MBST Support Tool If your system is running Discord, please be sure to Exit out of it while this case is on-going. Please stick with me until I give you the "all clear". Please uninstall them now, if any are here, before we start the cleaning procedure. It is at times also big source of current trojan infections. It is the leading cause of ransomware encryptions.
Having such programs installed, is the easiest way to get infected. The removal of malware isn't instantaneous, please be patient.Ĭracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.ĭo not run online games while case is on-going. Let's keep these principles as we go along. I will guide you along on looking for remaining malware, if any. This report has to be done in Normal mode of Windows. Further to that, you should provide a background story of what you believe is the main major issue here on this specific Windows machine. After the scan has finished, stop and let me know that !! I am asking you, then, to just generate a full report on Malwarebytes.
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